Systems that keep getting better
I built systems for small-business owners that are still running because I'm still on them. I keep the working pieces healthy, ship the next improvement month over month, train the people using them, and pick up the phone when something breaks. I also tell an owner when they don't need this yet — the relationship only makes sense while there is useful work to do.
- MonthlyWorking rhythm
- RunningSystems stay live
- NextImprovement ships