An operating company held together by spreadsheets
I ran this audit inside an operating company that was managing the whole business through spreadsheets and a cell phone. I walked the real process with the people doing the work, found the step everyone had stopped questioning, deleted it, and straightened out the handoffs. Only then did I automate what was left — because another tool on top of the old process would have made the mess faster.
- MappedEvery handoff
- DeletedNeedless step
- ThenAutomated